Return Policy

We offer a 3-day return window. You may request a return within 3 days of receiving your order.

Exchange Policy

If you receive a damaged product or the wrong item, please record a clear unboxing video as proof.

Once our team verifies the issue, we will process an exchange and deliver the replacement product within 7–10 business days.

Refund Policy

We will notify you once we receive and inspect your returned item. After inspection, we will inform you whether your refund has been approved.

If approved, your refund will be processed and credited to your original payment method within 7 business days. Please note that your bank or card issuer may take additional time to reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: neellexinnovationpublication@gmail.com

Shipping Policy

All orders are processed and delivered within 6–8 business days.